The first step will be to conduct a “Needs Analysis” with the programme participant. We assess their business and the individual to determine their technical, commercial and governance structures.

We will then design a customised Development Plan that builds the right systems, processes, knowledge, structure and disciplines to manage the business effectively and perform to the quality standard.


The focus of our progrmmes is quality, compliance and growth. The Development Plan details the work to be done – timelines, targets, responsibilities and actions to achieve these objectives.

The Development Plan is presented to the participant with a participation contract so that we have buy-in to the process and the commitments for performance.


A 12 month programme incorporates, but is not be limited to, the following components:

  • Training Interventions:
    • We engage with clients to identify the right training provided in order to build technical knowledge and strong theoretical foundations.
  • Coaching and Mentoring:
    • A business coach will be assigned to the beneficiary, who develops a business plan with an emphasis on growth and goal-setting. Areas around operational management (e.g finance, business processes, controls and quality) will be put in place.
  • Marketing and Branding:
    • A brand strategist will be assigned to the beneficiary to develop a brand, a strong identity that dovetails behind the business strategy and then all of the tools that the business needs to achieve this such as website, logo and branded content.

From month 6 – once training, operational competence and business administration is in place – we put a plan in place to assist the beneficiary to be able to draw in additional clients independently and grow using their staff, their systems and focusing on building their management capability.

Technical plan

  • Certification
  • License criteria Quality standards
  • Operational excellence
  • Technical skills development

Commercial plan

  • Strategy
  • Financial
  • Marketing
  • Sales
  • Human Resources
  • Managing self and managing others
  • Business processes


  • Statutory and regulatory compliance